When Should You Call 911?

The 911 Operations Center asked us to share the following information with our residents:

Only call 911 for the following reasons:

  • To stop an in-progress crime
  • To report a fire
  • To save a life

You can also text “911” and communicate with a 9-1-1 call-taker. Call if you can, text if you can’t.

For all other public safety needs, dial our non-emergency line: 720-913-2000.

Call the non-emergency number to report non-emergencies such as:

  • Any crime to a person that is not in progress
  • Burglary to a home that is not in progress
  • Auto theft that is not in progress
  • Parking complaints
  • Loud music complaints

What to expect when you call 911:

  • Even if you hear our hold recording, don’t hang up! Hanging up will put you at the back of the queue and cause longer delays.
  • Know your location and be prepared to provide it. Even with the use of technology, we don’t always know exactly where you are.
  • State your emergency and the number of people involved as best you can.
  • Are there any weapons?
  • Are there any injuries?
  • When did the incident occur?
  • Do you have any information about a suspect?
  • Follow instructions from the emergency dispatcher.
  • First responders are being sent while you give additional information to the operator.
  • You may be instructed to administer first aid to those in need.
  • Stay on the line until instructed to hang up.

For more information on 911 or on when to call please visit their website.